How to Complete Identity Verification (KYC) via App

As a leading global exchange, KuCoin has required Identity Verification (also known as Know Your Customer, or KYC) for our users since November 1, 2018.

To pass KYC, you’ll need to submit your ID documents and complete face verification. This is part of our commitment to curbing illicit activities such as money laundering and terrorist financing.

Notice:
i. As of August 31, 2023, at 00:00 (UTC), all new users must complete Identity Verification to use KuCoin's products and services. We've updated our Identity Verification policy as we strive to better comply with legal requirements and enhance user account security.
ii. For users registered before August 31, 2023 (UTC) but have not completed standard Identity Verification, they will only be able to perform the following actions: selling cryptocurrency, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will no longer be able to perform any further deposits (withdrawal services are unaffected).

For more information on the updated list of Identity Verification functions, see Part 3 of this article.

 

1. Completing Identity Verification (App)

Log in to your KuCoin account on the app. Select your profile, proceed to the Identity Verification section, and fill in the required information.

i. Provide Your Personal Particulars
Select your country/region and your ID type of choice, then fill in your details and hit Next.

 

ii. Submit Photos of Your ID
Once you’ve filled in your particulars, upload a photo of your ID using your chosen method. For this, you may need to have enabled camera permissions on your device.

iii. Complete Face Verification and Review
Once you’ve turned on your camera permission, follow the system prompts for your face to be verified.

Your information will be automatically submitted for review. Once review is passed, standard Identity Verification is complete. Your review results can be seen from the Identity Verification page.

 

2. Troubleshooting Unsuccessful Identity Verification (App)

Encountering issues during the KYC process can be frustrating. Follow these steps to resolve some of the common issues that may arise:
i. Check if Your App is Updated: Using the latest version helps to avoid common issues during verification.
ii. Check Your Device’s Connection: The quality of your network connection may sometimes affect the verification process, so try getting a stable network signal.
iii. Record the Issue: If the issue persists, take screenshots of the error message, or a screen recording of your verification attempt to help us diagnose the issue more effectively.
iv. Contact Support: Submit a ticket (From the app, tap your Profile → Settings → System) and send the relevant screenshots or recordings to our support team for further assistance. We’ll be ready to help.

2.1 List of Common Errors:
Face Scanning Error. If you receive an error message while the app scans your face, try switching your network or using a VPN, then try again.

Auto-Capture Error. If the Powered by Jumio page does not respond to when you’re scanning your ID, check that the four edges of the document are properly aligned to the screen's rectangular frame. The bottom edges should be just above the darker area for auto-capture.

If auto-capture doesn’t work, try manually taking a photo and uploading it by selecting the question-mark button in the upper right.

2.2 Tips for Uploading Photos

• Each document can only be used to sign up for and verify one KuCoin account.
• Supported image formats are JPG and PNG.
• Valid documents include your ID card, driver's license, and passport.
• If difficulties persist, check for network issues. Attempt the upload later or try updating your app.

2.3 Failed Verification Notification
If you receive a notification that your Identity Verification was unsuccessful:

• Log in to your account on the app.
• Select your profile, then navigate to Identity Verification to view the reasons for failure.
• Click Re-Verify to resolve them, submitting the correct information. Your submission will be expedited for review.

 

3. Benefits of Completing Identity Verification

Once verified, you’ll be able to enjoy more functions and higher daily withdrawal limits on the KuCoin platform.

Action		Unverified Accounts	Verified Accounts
Basic Account Functions	Link/change security settings	Yes	Yes
	Freeze account	Yes	Yes
	Delete account	Yes	Yes
	Create sub-account	Yes	Yes
	Sub-account trading	No	Yes
	Create APIs	No	Yes
	Delete/edit APIs	Yes	Yes
	Refer friends for rewards	Yes	Yes
	Join affiliate program	Yes	Yes
	Export order history	Yes	Yes
	Deposit fiat	No	Yes
Deposit	Buy crypto via Visa, Mastercard, fiat balance	No	Yes
	Buy crypto via P2P	No	Yes
	Buy crypto via third-party	No	Yes
	Deposit crypto	No	Yes
	Claim Red Packets	Yes	Yes
	Withdraw fiat	No	Yes
Withdrawal	Sell crypto via Visa, Mastercard, fiat balance	No	Yes
	Sell crypto via P2P	No	Yes
	Withdraw via KuCard	No	Available to users in the EEA region
	Withdraw Crypto	See 24h withdrawal limits	See 24h withdrawal limits
	Send Red Packets	See Red Packet distribution limits	See Red Packet distribution limits
	Spot trading	Can place sell orders, cannot place new buy orders	Yes
Trading	Margin trading	1. Can place sell orders, cannot create new positions with buy orders   2. However, borrowed cryptocurrencies may still be purchased (for debt repayment). All other non-debt assets are unable to be purchased   3. Borrowing disabled; repayments allowed	Yes
	Leverage tokens	1. Can place sell orders, cannot place new buy orders 2. Subscriptions disabled; redemptions allowed	Yes
	Trading bots	1. New bots cannot be created or used   2. Running bots are unaffected	Yes
	KuCoin Convert	No	Yes
	Pre-Market Trading	No	Yes
	Futures trading	1. Cannot open or add to new positions   2. Can reduce or close existing positions	Yes, max leverage of 125x
	KuCoin Earn	1. Cannot place subscribe, buy, lend, or auto-invest orders   2. Can place redemption or sell orders	Yes

For your privacy and security, we’re constantly making improvements to the Identity Verification process. We strongly recommend getting verified as soon as possible to continue using account functions normally.

 

3.1 What limitations will my account face should I choose not to complete Identity Verification?

All new users must complete Identity Verification before they may use KuCoin’s products and services.

Users registered before August 31, 2023 (UTC) but have not completed standard Identity Verification, will face certain account limitations. They will only be able to: sell cryptocurrency, close futures contracts, close margin positions, redeem assets from KuCoin Earn, and redeem ETFs. During this time, they will no longer be able to perform any further deposits (withdrawal services remain unaffected).

 

3.2 After completing Identity Verification, what benefits do I enjoy?

Being fully verified grants you access to all products and services. This includes higher daily withdrawal limits, and being able to join KuCoin Spotlight, where you may participate in token events for promising projects.

Being verified also prevents others from fraudulently using your identity for deceitful or illegal activities. In case you forget your platform credentials, or if your account is compromised by a data breach on your end, the information you provide helps in recovering your account swiftly.

Most importantly, only accounts that have been verified may use KuCoin’s fiat-to-crypto services.

 

We hope you found this guide helpful! If you have any further questions, our support team is available 24/7 via online chat or by submitting a ticket.

Happy trading on KuCoin!